All trips include damage cover from Wheels Next Door. If you’re responsible for damage or loss to a car you rent, the most you’ll need to pay is your excess (subject to exclusions).
You’re responsible for any damage or loss to the car that happens from the time you pick it up until the time you drop it (and the keys) back - even if it’s not your fault, for example, a tree branch falling on the car, a hail storm, or damage caused by a hit-and-run driver.
How much you’ll pay if you’re responsible for damage costs depends on the type of cover you purchase from Owner's Comprehensive when you book your trip:
Accidents happen, even to the most careful drivers. There are a few ways you can protect yourself from unexpected damage costs:
When you book a trip, you’re responsible for returning the car to the owner in the same condition you borrowed it in. You’re responsible for any loss or damage to the car during your trip - even if it was not your fault.
Trip Cover offers protection for loss or damage that you are responsible for under our Member Agreement. This includes:
There are some exclusions to the cover. You may be responsible for the full cost of any loss or damage if you:
To be eligible for cover you also need to:
Trip Cover doesn’t cover any loss or damage to your personal belongings in the car.
Full details of the exclusions are listed in the Trip Cover Protection Wording. If there is any difference between this summary and the full terms set out in the Trip Cover Protection Wording, then the Trip Cover Protection Wording will prevail.
You’re covered when you, or any other approved Wheels Next Door member, is driving the car during a valid booking. If you let someone who’s not an approved member drive, then you won’t be covered.
It’s free to share the driving with another Wheels Next Door member. You don’t need to nominate them or add them to your booking, as long as they are approved as a member before they drive.
If the car has a manual transmission, all drivers must have at least two years’ manual driving experience.
Your Trip Cover applies for the booking period set out in this Protection Schedule, starting at the time you pick up the car and finishing when you end your trip.
If you don’t return the car on time, you may not be covered. Make sure to extend your trip in the app if you need more time.
If you’re responsible for damage or loss, you’ll be liable for the costs of:
The most you’ll pay for these costs is your excess ($2000 with Basic Cover or $500 with Premium Cover), subject to your claim being accepted by Owner's Comprehensive Insurance. If any of the exclusions to cover (listed above) apply, you won’t be covered and will be liable for the full cost of repairs or replacement.
If you weren’t at fault in a third-party accident, you’ll pay your excess upfront and we’ll refund any costs we recover from the at-fault party. Be sure to get the contact details of any other drivers involved in an accident.
The vehicle will need to be coverd by a comprehensive insurance provider for the vehicle listed. This will be known as Owner's Comprehensive Insurance by the Renter. Covering damage, theft and public liability of the vehicle while in use by the Renter.